Why is the color black in the event name Black Friday?

You’re wondering why the colour black – which is associated with darkness – is used to represent something that is so festive and positive. However, there is an indisputable and well-thought-out reason behind this. Macy’s initiated this sales day event in an attempt to go back into black during a slow retail season. Just like the colour red, which represents both, love and anger, black is associated with benefit and profit (profit is recorded in black ink on the balance sheet); therefore, there is no other colour that would be more suitable for the most exciting sales event of the year.

What is Black Friday?

Black Friday in Jumia Egypt is a busy shopping day when customers are offered the best deals on various products available for sale on our website. This is an annual event that usually happens on the fourth Friday in November.

When can I start shopping?

You can start shopping from 12 am – 11.59pm on Friday 27th November 2015.

Why can't I reach the customer service?

Black Friday is a very busy sales day where the best deals are offered so that the fastest fingers can grab them. On such a day, our customer service help line is extremely busy answering customers’ inquiries on offers and campaigns. Customers can easily place orders over the website in very smooth fast simple steps.

I put some items in my basket but I cannot check it out

This means that possibly you were looking at the last stock we had on the website but another customer had ordered the item(s) before you. If you go back to try again, you would notice that the item would no longer be available on our website.

What is the best way to contact Customer Service on Black Friday?

You can reach our support line by calling us on 19586 or by sending an e-mail to Wecare@eg.jumia.com. You can also Chat with a live agent via our website chat tool.

What can I expect from black Friday sales by JUMIA?

It’s simple, black Friday is the largest online shopping event in the world – we will bring you the best black Friday deals in Egypt. You can expect crazy discounts up to 90% on selected products and categories!

If I place the order on Black Friday but only get it four days later, does the discounted price still apply?

Yes, if you placed an order on 27th November and it was confirmed than you will be eligible to the displayed discounts.

What will be the deals or discounts on Black Friday?

The deals and discounts will not be released before the 27th, they will be live on the website from midnight 26/27th.

Can I buy as much item as I want?

Yes, customers are free to purchase as many products as they want. However, some products with very high demand at the time of this campaign might have a restriction on the number that each customer will be able to purchase.

Can I shop while abroad during the Black Friday sales

Customers are allowed to shop on our website while abroad provided that the shipping address indicated for delivery while placing the order is in Egypt. The customer can either choose to pre-pay using his/her bank card or select cash on delivery and have someone in the Egyptian address receive and pay for the order.

What if I order a product on Black Friday and it is out of stock, will I get it at the same price when it is back live?

There is likely not going to be cases of out of stock. However, during the event if this happens, we would be able to offer you the same product model at the same discount price when it becomes available again.

Will the products I ordered be delivered within the regular timeline?

All orders made during the Black Friday sales would be delivered within the standard delivery timeline as communicated on the website right beside the specific product you would like to purchase.