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frequently asked questions

Jumia Global allows you to shop internationally sourced products and have them delivered to your doorstep!

Most of our products come from Dubai, China & USA

You can pay in your local currency: shop global pay local!

The majority of products are only available through credit card payment and Jumia Pay.

However a few products coming from abroad are eligible to cash on delivery.

You can check it out on the dedicated campaign on Jumia Global homepage.

You can always pay with your credit card

You can return your product up to 14 days after delivery if you change your mind. The same condition apply than for any products on Jumia.

Yes you can pay with your local credit card! Shop Global, pay local!

If you return a Global product, you will get a refund that can be used to buy any products on Jumia. You can also be refunded in cash for some cases.

Products in this category are marked "Shipped from abroad" in blue color band on top of the product pictures. You can also spot them with the plane logo next to the picture! Also, if you want to shop only Jumia Global, you can have access to the full assortment from the homepage by clicking on the button Global collection.

Authenticity of the product cannot be certified by Jumia Global since Jumia is acting as a market place. However important efforts are made by us to penalize sellers who would intend to sale counterfeits products on our platform. If you have doubt on a product, please report it to us and we will investigate for you. Also, all international brands are 100% authentic & we can provide you with proof of authenticity when needed.

Quality of products is usually detailed on product description, reviews and ratings of the product and the seller. You can find all this information on the product page. Also note that price is a hint for the product quality level.

You pay online at the check out international delivery fees for products shipped from abroad. Once it is done you have no other cost to bear .

Yes, you will only pay what is quoted as total cost at checkout, no more. You are not expected to pay any additional duties or taxes.

The delivery timeline is indicated on the product page under the name of the seller next to the picture of the product.

Simply click Your order and enter your order number then the Track button. If you are already logged in, click My orders and Check Status

Yes! You have access to customer service as for any other Jumia product

Products delivered in less than one week are local products that can be delivered quickly. Global products are shipped from abroad and it can take up to 2 weeks to ship them from overseas up to your doorstep

The international delivery fee is fixed per order