Customer-driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company

Customer-driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company

Have one to sell?
Sell yours Here >
See Details
Key Features
  • Format: Hardback
  • Number Of Pages: 288 pages
  • Dimensions: 162 x 232 x 30mm
  • Weight: 480.81g
  • Publication date: 01 Mar 2009
  • Publisher: McGraw-Hill Education - EuropeImprint: MCGRAW-HILL Professional
  • Seller Score:
    5.0 / 5
    100+Successful Sales
  • Delivery

    Delivery Timelines and Cities

    City

    Regular

    Cairo & Giza*

    3

    4 - 6

    Other cities

    4

    5 - 10

    *If order placed before 2pm.

    is available only for items with the Logo. Click here for more information

    Delivery times are business days only, and do not include Friday.

    Delivery timeline for international orders is 9-15 days. Click here for more info.

    Click here for our full Delivery Timelines

    & Click here for our Shipping fees details

    Delivery within: 6 business days
Pay cash on delivery
14 days free return

Free Return within 14-days. Details below.

No returns for Lingerie & Beachwear in Women clothes

Wrong Item - to be returned within 48 hours

All items are eligible for return

Changed Mind - to be returned within 7 days

Fashion, Mobile phones, Electronics, Computing

Damaged Item - to be returned within 14 days

Fashion, Mobile phones, Electronics, Computing, Books, Food, Bulky Items, International Products

Click here for more Returns Policy and Return Times.

Genuine product

The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. "Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness," writes internationally renowned operational management expert Christopher K. Ahoy, "it will be unable to understand what is required to move from the current paradigm of doing business." In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.

Key Features
  • Format: Hardback
  • Number Of Pages: 288 pages
  • Dimensions: 162 x 232 x 30mm
  • Weight: 480.81g
  • Publication date: 01 Mar 2009
  • Publisher: McGraw-Hill Education - EuropeImprint: MCGRAW-HILL Professional
  • Publication City/Country: United States
  • Language: English
  • Illustrations note: black & white line drawings, figures
  • ISBN10: 0071608311
  • ISBN13: 9780071608312
Specifications of Customer-driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company
SKU
JU030BKAJ4Q5NAFAMZ
Model
9780071608312
Product Dimensions
913x638x118
Author
Christopher K Ahoy
  • 5 stars
    (0)
  • 4 stars
    (0)
  • 3 stars
    (0)
  • 2 stars
    (0)
  • 1 star
    (0)
Average Rating
0
No rating yet.
Have you used this product before?
Write a review'
Can I return this product?

You can return this product for a refund, within 14 days after receiving your original order.

You can return this product ONLY if you have received the wrong product or if the product has been damaged.



How to return this product?

You need to request a return by calling Customer Service 19586



What are the required conditions?

Please see below conditions for your return request to be accepted:

- product must remain sealed, except if the product is defective or damaged

- product is still in its original packaging

- product is in its original condition and unused

- product is not damaged

- product label is still attached


The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!



What are the next steps?

Once your return request done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver yourself the product to one of our pickup Stations.


Once the product retrieved, we will proceed to examination.

- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.

- If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product.