Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty

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Key Features
  • Author: Paul R. Timm
  • Publisher: Pearson
  • Copyright: 2010
  • Language: English
  • ISBN13 : 9780135063972
  • Number Of Pages: 264 pages
  • Seller Score:
    4.0 / 5
    Selling on Jumia: 2 years
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    Cairo & Giza*

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    4 - 6

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    5 - 10

    *If order placed before 2pm.

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14 days free return

Free Return within 14-days. Details below.

Wrong Item - to be returned within 48 hours

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Genuine product
Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
Key Features
  • Author: Paul R. Timm
  • Publisher: Pearson
  • Copyright: 2010
  • Language: English
  • ISBN13 : 9780135063972
  • Number Of Pages: 264 pages
  • Edition: 5
Specifications of Customer Service: Career Success Through Customer Loyalty
SKU
JU030BKAKGZBNAFAMZ
Model
BACCAH - 9780135063972
Main Material
Paperback
Author
Paul R. Timm
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Can I return this product?

You can return this product for a refund, within 14 days after receiving your original order.

You can return this product ONLY if you have received the wrong product or if the product has been damaged.



How to return this product?

You need to request a return by calling Customer Service 19586



What are the required conditions?

Please see below conditions for your return request to be accepted:

- product must remain sealed, except if the product is defective or damaged

- product is still in its original packaging

- product is in its original condition and unused

- product is not damaged

- product label is still attached


The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!



What are the next steps?

Once your return request done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver yourself the product to one of our pickup Stations.


Once the product retrieved, we will proceed to examination.

- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.

- If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product.