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EGP 264.00
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Product details
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Specifications
Key Features
- Publisher:McGraw-Hill
- Copyright:2009
- Language: English
- ISBN13 :9780071277501
- Number Of Pages: 544 pages
- Edition:4
- Author:Lucas
Specifications
- SKU: JU030BKAKHOQNAFAMZ
- Model: BACCAH - 9780071277501
- Color: n/a
- Main Material: Paperback
- Author: Lucas
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Customer Service Skills For Success
EGP 264.00