Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

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Key Features
  • Format: Hardback
  • Number of Pages: 304 pages
  • Dimensions: 130 x 261 x 28mm
  • Weight: 528g
  • Publication date: 08 Dec 2015
  • Publisher: McGraw-Hill Education - Europe
  • Seller Score:
    5.0 / 5
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    Cairo & Giza*

    3

    4 - 6

    Other cities

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    5 - 10

    *If order placed before 2pm.

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    Delivery timeline for international orders is 9-15 days. Click here for more info.

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    Delivery Within: 3 - 8 business days - Except Fridays
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14 days free return

Free Return within 14-days. Details below.

Wrong Item - to be returned within 48 hours

All items are eligible for return

Changed Mind - to be returned within 7 days

Fashion, Mobile phones, Electronics, Computing

Damaged Item - to be returned within 14 days

Fashion, Mobile phones, Electronics, Computing, Books, Food, Bulky Items, International Products

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Genuine product

A first-hand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company's brand promise, "the best or nothing."

Key Features
  • Format: Hardback
  • Number of Pages: 304 pages
  • Dimensions: 130 x 261 x 28mm
  • Weight: 528g
  • Publication date: 08 Dec 2015
  • Publisher: McGraw-Hill Education - Europe
  • Imprinte: MCGRAW-HILL Professional
  • Publication City/Country: United States
  • Language: English
  • ISBN10: 007180630X
  • ISBN13: 9780071806305
Specifications of Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
SKU
JU030BKAJBPTNAFAMZ
Model
9780071806305
Author
Joseph Michelli
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Can I return this product?

You can return this product for a refund, within 14 days after receiving your original order.

You can return this product ONLY if you have received the wrong product or if the product has been damaged.



How to return this product?

You need to request a return by calling Customer Service 19586



What are the required conditions?

Please see below conditions for your return request to be accepted:

- product must remain sealed, except if the product is defective or damaged

- product is still in its original packaging

- product is in its original condition and unused

- product is not damaged

- product label is still attached


The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!



What are the next steps?

Once your return request done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver yourself the product to one of our pickup Stations.


Once the product retrieved, we will proceed to examination.

- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.

- If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product.