DELIVERING HAPPINESSThe leading e-commerce fulfillment and express delivery in Africa.

JUMIA Unique Delivery Services

In order to gain Your satisfaction, JUMIA distinguish its delivery with some services that make you Happy!

What are the services?

1- Partial Delivery If you have placed multiple items in the same order so you have an option to receive some of these items and reject the rest…

2- Order Consolidation you can request to hold the package till the rest of your order’s items are ready for delivery, in order to be delivered one time, this could be done under condition that the packages should not wait the other packages more than 5 Days

3- Checking the order before paying If your order is Fashion you can freely open the package and check the item size, color, etc. before paying the invoice and you can reject it…

4- Routing your package between JS different stations Ability to reroute your package between Jumia’s different pickup. For Example: if you’ve selected to Pick your package from Nasr city station you can reroute it to be picked from Tagamoa station. Within Max. number for days communicated in the message..

How can you differentiate JUMIA delivery?

• Our Delivery associate will introduce himself as a member from JUMIA Team during the confirmation call

• Moreover, if you met the delivery associate you will know that from:

His T-shirt
His Identity document “ID”