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Training Operations Manager (2nd Edition) is a comprehensive guide that focuses on enhancing training operations within organizations. Authored by experts Tamara Elkelis and Jack Phillips, this book outlines nine critical strategies that embody the role of a Training Operations Manager.
The book emphasizes the importance of value recognition, management quality, resource innovation, and exceptional customer service. With its in-depth insights, it prepares managers to tackle the challenges of defining and promoting organizational value.
About the authors: Tamara Elkelis is the Vice President of QUALCOMM for Research and Development, where she oversees the strategic direction for over 11,000 employees. She established a training center in 1992, contributing significantly to the company's success in training and development.
Jack Phillips is an international expert in measurement and evaluation, having authored over thirty books and numerous articles on human resources and investment. He has held senior positions in leading companies and is a regular contributor to industry publications.
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