All items sold on Jumia, under certain conditions, can be returned within a period of 14 days from delivery
date. Example: If I receive my product on Monday 5th, I have until next Sunday 19th to submit a return
We do not accept returns past 14 days of delivery. If you face this situation, we advise you to contact the manufacturer
if the product has a warranty. Click Here to know more about
Sorry, Please always if possible on your side, verify the item delivered when given by the delivery agent. And reject if
not matching your order. In case you accepted it from the delivery agent, you can still return it within 14 days.
Sorry, returns are not possible after the 14 days return period. You can reach our support team here.
If you experience issues after our return/exchange period has elapsed, you can claim your warranty (if any) from
the authorized service center of the brand.
You will have to return your product, within the 14 days after the delivery, and place a new order when it becomes available
again. Please do not hesitate to contact our Customer Service Center from here.