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Our Online Services
- Click the drop-down arrow beside your name and select Orders.
- Click SEE DETAILS in front of the order you want to track.
- Click TRACK MY ITEM button in front of the order you wish to track.
- Delivery history is displayed.
- From the list of Orders in your Jumia Account, Click SEE DETAILS in front of the order you wish to cancel.
- Click the Cancel Item button.
- Select the right quantity and cancellation reason from the drop-down list and submit.
- Login and go to ORDERS Then click on the order of the item(s) you wish to return.
- Select the number of items you wish to return, the reason for the return, and give us more details to help us identify the issue with the product.
- Select your preferred refund method Click here to know more about the refund possibilities.
- Check your information and submit your return request.