Jumia

Check Our Working Hours & Don't Hesitate To Reach Out For Help!

Customer Service

7 Days a week

09:00 am - 08:00 pm

Hotline: 19586

Our Online Services

  • Click the drop-down arrow beside your name and select Orders.
  • Click SEE DETAILS in front of the order you want to track.
  • Click TRACK MY ITEM button in front of the order you wish to track.
  • Delivery history is displayed.
  • From the list of Orders in your Jumia Account, Click SEE DETAILS in front of the order you wish to cancel.
  • Click the Cancel Item button.
  • Select the right quantity and cancellation reason from the drop-down list and submit.
  • Login and go to ORDERS Then click on the order of the item(s) you wish to return.
  • Select the number of items you wish to return, the reason for the return, and give us more details to help us identify the issue with the product.
  • Select your preferred refund method Click here to know more about the refund possibilities.
  • Check your information and submit your return request.