Requirement for a valid procedure

• Proof of purchase (order number, invoice, etc)
• Reason for return has to be valid and return acceptance conditions met (check out below)
• Return method
• Refund method that you would like and the necessary information associated (bank account number, etc.)
• Return form returned with the product

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.


Conditions and reasons to return an item
You may want to return your item due to any of the following reasons:

#	Product Category		Returnable if:
		Customer changed their mind	Wrong Item	Defective Item	Used/ refurbished Item	Counterfeit Item
1	Phones	If sealed/in good condition*	✔	✔	✔	✔
2	Tablets & Accessories	If sealed/in good condition*	✔	✔	✔	✔
3	Computing	If local and sealed/in good condition*	✔	✔	✔	✔
4	Games & Consoles	If local and sealed/in good condition*	✔	✔	✔	✔
5	Sport & Fitness	If local and sealed/in good condition*	✔	✔	✔	✔
6	Cameras & Accessories	If sealed/in good condition*	✔	✔	✔	✔
7	TVs, Audio and Video	If local and sealed/in good condition*	✔	✔	✔	✔
8	Automotive & Motorcycles	If local and sealed/in good condition*	✔	✔	✔	✔
9	Grocer's shop	✘	✔	✔	✔	✔
10	Events & Tickets	✘	✔	✔	✔	✔
11	Kids and Baby	If local and sealed/in good condition*	✔	✔	✔	✔
12	Books & Stationery	✘	✔	✔	✔	✔
13	Beauty & perfumes	If local and sealed/in good condition*	✔	✔	✔	✔
14	Boys	If local and in good condition**	✔	✔	✔	✔
15	Girls	If local and in good condition**	✔	✔	✔	✔
16	Men's accessories	If in good condition**	✔	✔	✔	✔
17	Men's clothing	If in good condition**	✔	✔	✔	✔
18	Men's shoes	If local and in good condition**	✔	✔	✔	✔
19	Home	If local and sealed/in good condition*	✔	✔	✔	✔
20	Appliances	If local and sealed/in good condition*	✔	✔	✔	✔
21	Unisex's accessories	If in good condition**	✔	✔	✔	✔
22	Weddings	If local and in good condition**	✔	✔	✔	✔
23	Women's accessories	If in good condition**	✔	✔	✔	✔
24	Women's clothing	If local and in good condition**	✔	✔	✔	✔
25	Women's shoes	If local and in good condition**	✔	✔	✔	✔

*whether the item needs to be sealed or in good condition depends on the product category (ie not interchangeable)

**original packaging and with tag (not removed)

You can call Customer Service at 19586, contact us here or you can now return your order online by following these steps:.

1. Sign in to your account and Select My orders.
2. Select the Order that has the product you would like to return
3. Select the product and the return reason for the product, please make sure you select the most relevant reason
4. After submitting the return, you will be asked to select the refund method.
5. Review the return details and submit.

All items sold on Jumia, under certain conditions, can be returned within a period of 14 days and up to 30 days for defective products from delivery date.
Example: If I receive my product on Monday 5th, I have until Sunday the 5th of the next month to submit a return request.

NOTE: We accept returns up to 30 days for defective products from the delivery date. If you face this situation, after the 30 days we advise you to contact the manufacturer if the product has a warranty. Click Here to know more about warranties.

After you submit you request, we will arrange a pick up at your doorstep. To know more about the return timelines, please check our return page.

We will keep you updated by email and SMS about the status of your return. If any question please do not hesitate to call our customer service from here.

We advise you to check our warranty page here to get more information about our warranty policy.
Contact our Customer Service team here if you have any question.

Apologizing for this case, in case you received it from the delivery agent, you can still return it within 30 days if item is defective.

No, you do not have to return your entire order. You can return certain product(s).

Sorry, returns are not possible after the 30 days return period. You can reach our support team here. If you experience issues after our return period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.

You will have to return your product, within the 30 days after the delivery, and place a new order when it becomes available again. Please do not hesitate to contact our Customer Service Center from here.

Yes, any free gift must be also be returned.

There are no charges for shipping a product back to Jumia.

For items flagged as “Shipped from Overseas”, returns are only accepted for the below reasons: