returns & refunds
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Returning an Item

You can initiate a return within 14 days and up to 30 days for defective products after your order has been delivered.

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Noting that electronics items are not returnable under “Change in mind reason” if it is not sealed and in its original packaging.

Find below the table showing what you can return
what can I return?
category I changed my mind wrong defective damage / broken fake / unauthentic Wrong size
Books, Movies and Music
Feminine Care
Fragrance
Hair Care
Hair Extensions
Lingerie
Makeup
Memory Card Accessories
Office Suites
Personal Care
Shaving Creams,
Lotions & Gels
Sleep & Lounge
Skin Care
Software
Swimwear
Supermarket
men perfumes
Underwear
Wax
Medical Masks
Gold Items
Frequently Asked Questions
All Questions