Returns & Refunds
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Enjoy Shopping On Jumia With Our Easy Return & Refund Policy

Return Days

14-Days Return

You have 14 days and up to 30 days for defective productsto make a return request after your order has been delivered.

Free Return

Easy & Free Return

Zero Fees

If you are returning an item.

Full Refund

Full Refund

You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.

Guarantee

Authenticity Guarantee

We are committed to offering our customers only 100% genuine and original products.

Some bulk items are excluded from online return options like "freezers & refrigerators", please Contact Us to request a return.

How To Initiate Your Return?

Initiate Return

Initiate Return

Return via Contact Page
or contact us on our Facebook Page if you have any questions.

Schedule a Pick-up

Schedule a Pick-up

We will send a courier to your door step to return the product.

Return item

Return the item

Place the item in its original packaging, including any accessories, tags, labels or freebies.

Refund Processed

Refund Processed

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer. See our timelines here.



Returning An Item

You can request a return within the first 14 days from the delivery date in case you changed your mind about an item and if it has not been opened except for the following items, for hygiene and security reasons: swimwear, underwear, lingerie, earrings, cosmetics, fragrances, groceries, food supplements, software, tickets, and adult.
And up to 30 days in case the item has a defect.

Bear in mind that if you received an item with a clear defect (broken) or has a missing part, you must flag this issue within 48hrs from the delivery date.

When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Noting that Electronics Items are not returnable under “Change in mind reason” if it is not sealed and in their original packaging.
We can return all the products if it's sealed, if not:
Find below the table showing what you can return (In case of change mind).

What Can I Return?

category I changed my mind wrong defective damage / broken fake / unauthentic Wrong size
Books, Movies and Music
Feminine Care
Fragrance
Hair Care
Hair Extensions
Lingerie
Makeup
Memory Card Accessories
Office Suites
Personal Care
Shaving Creams,
Lotions & Gels
Sleep & Lounge
Skin Care
Software
Swimwear
Supermarket
men perfumes
Underwear
Wax
Medical Masks
Gold Bars
Frequently Asked Questions
All Questions