JUMIA offers you the following refund methods as shown in the table below.
6 Working days
Credit card refund
7 to 14 Working Days
* Bank Transfer is applied all over Egypt. Note that refund methods availability is based on the payment method used to pay for the order being returned, in case of requesting refund voucher we will not be able to change the refund method later to postal or bank refund. See information about our refund timelines here.
For a faster refund, you can always request Jumia Refund Voucher if you wish to purchase more items. This
option is indicated along with other refund methods available to choose from when requesting a return online;
or during your call with our Customer Service team.
Jumia Refund Voucher is a return mechanism worth equally to the money you spent to order an item. You
can use the voucher code to purchase any item on Jumia Egypt's website. A refund voucher is 180 days,
and You need to use your voucher during this period, it can be used on several purchases until its
balance reaches 0.
If you requested Jumia Refund Voucher, you should receive a voucher code via email. Enter this voucher
code in the voucher code box and click "add voucher" during checkout at payment step. A corresponding
deduction will be applied to your total amount.
If your return is invalid then we will send the item(s) back to you. We will arrange the delivery of the item.
Note that we will make two (2) attempts to return the product to you at no cost. However after two (2) failed attempts, we will cancel the return process and store the product at our warehouse for up to ninety (90) days awaiting your collection.
If you do not collect the product within these ninety (90) days it will be deemed as forfeited.
Therefore, if you do not agree with our assessment of your return request, please reach out to us as soon as possible by filling our Contact Us form here
For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value. For example: If you purchased an item on sale for EGP 20 and its original value was EGP 40, we will refund
you EGP 20, which is the amount you paid.