JUMIA offers you the following refund methods as shown in the table below.
Payment methods |
Refund methods |
Refund timeline |
Cash |
Refund voucher |
24 Hours.
|
Refund Voucher |
Refund Voucher |
24 Hours. |
Credit Card |
Credit card refund |
4 to 8 Working Days |
* Bank Transfer is applied all over Egypt.
Note that refund methods availability is based on the payment method used to pay for the order being returned, in case of requesting refund voucher we will not be able to change the refund method later to postal or bank refund. See information about our refund timelines here.
For a faster refund, you can always request Jumia Refund Voucher if you wish to purchase more items. This
option is indicated along with other refund methods available to choose from when requesting a return online;
or during your call with our Customer Service team.