Enjoy shopping on Jumia with our easy return and refund policy

14-Days Return

You have 14 days
and up to 30 days
for defective products
to make a return
request after
your order has
been delivered.

Easy and Free Return

ZERO fees if you
return an item.

Full Refund

You will receive 100%
refund for your item plus
shipping fees, if we
delivered a damaged,
defective, wrong item or if
you simply changed your
mind (see "What can I return?").

Authenticity Guarantee

We are committed
to offering our
customers only
100% genuine and
original products.

How does our return policy work?


Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product


Choose your ideal return process : Return the item yourself to one of our eligible drop-off stations or let us handle it by picking-up the item from you


Login and go to ORDERS Then click on the order of the item(s) you wish to return


Check your information and submit your return request

Initiate a Return

return via Contact form
or call on 19586.
if you have any questions.

Schedule a Pick-up

We will send a courier
to your door step.
to return the product .

Return the item

Place the item in its original
packaging, including any
accessories, tags, labels
or freebies.

Refund Processed

Once we receive your
returned item, we will
inspect it and process
your refund via voucher
or bank transfer.
See our timelines here.