How do I pay with my Credit Card?
Checkout
After having proceeded to checkout, simply select "credit" card payment option.
Details
Enter your card details such as:
- Card number
- Expiry date
- Security code
Then complete your order. To secure your payment, some banks will ask you for a security code, sent to your phone.
Delivery
Check our delivery information page here
Additional Questions
Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks. If you are using a credit card which is not under your name, please contact us at
www.jumia.com.eg/contact/
What steps does Jumia take to prevent card fraud?
Jumia realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
What is a 3D Secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.
The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
Why my credit card was declined?
If you experience trouble completing payment through credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough limit to complete the transaction. Your bank can help you verify these details.
Some cards issued outside Egypt are also not supported on Jumia and may be declined. Remember that you can complete your order through Cash on Delivery and pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations, as well as for products shipped from oversea).
