Enjoy shopping on Jumia with our easy return and refund policy

14-Days Return

You have 14 days and up to 30
days for defective products
to make a return request after
your order has been delivered.

Easy and Free Return

If you are returning an item.

Full Refund

You will receive 100% refund
for your item plus shipping fees,
if we delivered a damaged,
defective, wrong item or
if you simply changed your mind
(see "What can I return?").

Authenticity Guarantee

We are committed to offering
our customers only 100% genuine
and original products.

Some bulk items are excluded from online return options like "freezers , refrigerators" please contact us on "Contact form"

How does our return policy work?


Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product


Check your information and submit your return request

Login and go to ORDERS Then click on the order of the item(s) you wish to return


Initiate a Return

return via Contact form
or contact us on our
Facebook page if you
have any questions

Schedule a Pick-up

We will send a courier
to your door step.
to return the product .

Return the item

Place the item in its original
packaging, including any
accessories, tags, labels
or freebies.

Refund Processed

Once we receive your
returned item, we will
inspect it and process
your refund via voucher
or bank transfer.
See our timelines here.