I. Return Pick up Timeline:

The return pick-up time starts from the day you request a return to the day that the courier makes the first attempt to retrieve the item that you would like to return.
You can request a return by calling our customer service from here.

Pick-up attempt completed within:

1 - 4

Working Days

II. Refund Timeline:

The refund time starts from the day the item you would like to return is picked up by one of our couriers and then validated by our quality team to the day the refund process is completed.

Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed.

Prepaid Orders

Will be refunded on Jumia pay wallet and in case of withdrawal:

Debit Card

4 - 8 Working Days


1 Working Day

Cash Orders


1 - 6 Working Days


3 - 5 Working Days

Refund Voucher

1 Working Day

Installment Orders

Refunded directly to the payment method, not to your Jumia account:

Credit Card

4 - 8 Working Days


2 - 4 Working Days

All you need to know about our returns and refunds timelines can be found right on this page.

Please note that Business days are from Sunday to Thursday, and do not include Weekends and Public Holidays.