ONLINE RETURNS


RETURN POLICY REFUND POLICY ONLINE RETURNS TIMELINES

HOW TO RETURN YOUR PRODUCT ONLINE? EASY, JUST FOLLOW THE STEPS BELOW


Returning a product

To start a return process, "Login" and go to "My Orders" section of the Customer Account Module.


You need to click on "Order details" to open the order.




Selecting products to be returned

The "Select Product(s) to return" page presents a grid showing the list of ordered items: description, quantity, (total) price paid for the items. The last column of the grid is the return form, which consists of three input.

"Quantity to return" displays the number 1 when there is s single item in the order. If the item was ordered more than once, a drop-down box will allow you to select the amount of items to return, from 1 (default) up to the originally ordered quantity.

"Reason for return" displays a drop-down box enlisting the reasons for the return.

"Comments" is a free text field in which you are invited to elaborate on the reasons for the item return. This text field is optional, but very helpful of to clarify your request.




To confirm, press the "Validate" button. This action will trigger the validation of the return form. Upon errors, you will be invited to correct/complete the form. Upon successful validation of the return form(s), you will be presented with a confirmation/validation popup, resuming the return request.




The pop-up conveys the following information:
  1. A reminder on the conditions to return a product
  2. Item(s) to be returned
  3. Quantity of item(s) to be returned
  4. Name of the item(s) to be returned
  5. Variation (size, color, etc) of the item(s) to be returned
  6. Reason and comment of your return


Selecting the way you want to return your product(s)

Then you are invited to select your return method. Click to confirm to go to next step.




Selecting the way you want to be refunded

Then select your refund method, and add the required information if needed. Click on “Confirm”.



A confirmation Pop-up will finally appear to confirm that your return was registered. You can click on Close.