WARRANTY




HOW TO KNOW IF MY PRODUCT IS UNDER WARRANTY?















Jumia works with the best suppliers and vendors to provide the best and affordable products to its customers.

At times, things go wrong with these products. Luckily, our brands are committed to our customers as much as we are. They show that commitment through warranties.

Warranty ensures that if anything goes wrong, that is not the customer’s fault, your product can be repaired or replaced.


Warranty is available on select brands and products.


How do I know if my product has a warranty?

On the product page, on the right of the product, there is a field for warranty.

If the product has a warranty, this field will be filled with the duration as shown below.


Image of Jumia Warranty.


How can I activate my warranty ?

If you call Jumia within 30 days after Delivery, your product may still be returnable without using the warranty. Check our Return policy for detailed information.


If it’s over 30 days since delivery and the product has a warranty, please contact the service center listed on our warranty page or call Jumia and we will provide the contact for you.


If it’s over 30 days since delivery and the product has no warranty:

unfortunately Jumia will be unable to cover the item and you will be responsible for repairing costs.


Have additional questions? Please call us here: 19586




How do I go about servicing my product?

Please send the product(s) directly to the respective Service Center stated on the warranty page or given to you by Jumia. For a prompt warranty claim kindly include all the accessories, and information included in packaging.




Where are the service centers?

Please refer to the manufacturer (or service center) details on the warranty card included with your product, if there is no warranty card, please check the user manual or product packaging for more details. You can also refer to our warranty directory below.

In case you still cannot find your service Center, feel free to reach out to us at www.jumia.com.eg/contact/ and we'll be more than happy to assist you.




If my product is within warranty duration, do I need to pay for repairs?

If your product is within warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. You will be covered.




If my product is out of warranty duration, do I need to pay for repairs?

If your product is out of warranty duration, you will be responsible for the repair cost.

We suggest you to repair the product at the service center authorized by the manufacturer (the warranty center on your Warranty card) for better quality services.


Product repair centers

Brand Category Service Center Phone Number
HOHO Appliances HOHO 201118095555
EGA Appliances EGA 201221890670
ATA Appliances ATA 201022216602
Fresh Appliances Fresh Electric 19089
Fresh Appliances Fresh Electric 19089
Tornado Appliances ElAraby Group 19319
Tornado Appliances ElAraby Group 19319
Jac Appliances ElHandasia Group 19332
Braun Beauty & perfumes Minlo 16016
Cell 1 Beauty & perfumes Minlo 16016
Dell Computing Redington 19375
Dell Computing Quest 01229191935 - 02 33350769 - 02 37490829
HP Computing Metra 01112307972 - 02 33034319 - 02 33045304
HP Computing Mas EGY 33366886
Lenovo Computing Redington 19375
Lenovo Computing Mas EGY 33366886
Kingston Computing ECS Distribution 201066670832
Toshiba Computing ECS Distribution 201066670832
Sandisk Computing ECS Distribution 201066670832
Xiaomi Phones Xiaomi Service Center 19954
Samsung Phones SKY disty service center 19759
Samsung Phones I2 19606
Samsung Phones Kanawat 02 23893306/ 07/ 08/ 09/ 10
Samsung Phones MTI 19460
Realme Phones Oppo Service Center 02 22604509
Tecno Phones Carl care / Tecno Service Center 19538
apple Phones Tradeline /Alsafy 02 25365055/02 26902250
Huawei Phones Union Group 02 44 820 645, 6,7,8,9
Oppo Phones Oppo Service Center 02 22604509
Infinix Phones Carlcare 19538
honor Phones Raya 19345
Alcatel Phones Redington Egypt 02 26712273
Lenovo Tablets & Accessories Redington Egypt 02 26712273
HOHO TVs, Audio and Video HOHO 201118095555
Samsung TVs, Audio and Video Samsung Egypt 16580
Jac TVs, Audio and Video El Handia group 19332
ATA TVs, Audio and Video ATA 201022216602
LG TVs, Audio and Video LG Egypt 19028
Lenovo Laptops, hard drive and printers Redington 19375
HP Laptops, hard drive and printers MAS EGY 02 33367789
canon Laptops, hard drive and printers Silicon21 02 24050011
Seagate Laptops, hard drive and printers Brothers Computer 02 224547315
Lenovo Laptops, hard drive and printers MAS EGY 02 33367789
Tank Home & living Minlo 16016
Delonghi Home & living Acti 201111158108
Kenwood Home & living Acti 201111158108
Samsung Home & living Samsung 16580
Toshiba Home & living Alaraby 19319
Sharp Home & living Alaraby 19319
Tornado Home & living Alaraby 19319
Fresh Home & living Fresh 19059
Zanussi Home & living Zanussi 19999
Tefal Home & living Sebgroup 16611
Moulnix Home & living Sebgroup 16611
carino Home & living Sadko 02 24577460
Kriazzi Home & living Sadko 19091
whitepoint Home & living Elabd 19595
Gree Home & living Tiba 16315
Mediatech Home & living Mediapro 201063873335
Touch Home & living Touchelzinokki 02 244812411-2
Home Home & living Home 02 222673738
passap Home & living Tredco 16898
Nouval Home & living Nouval 02 222402030
one click Mobiles Oneclick 201000780666
Infinix Mobiles Carlcare 19538
Techno Mobiles Carlcare 19538
itel Mobiles Carlcare 19538
Snooker Mobiles Carlcare 19538
HTC Mobiles Jovitronix 19482
Vsun Mobiles IBS 19427
Blackview Mobiles IBS 19427
LG Mobiles LG 19410
Zentality Mobiles Dotronic 20229248755 \ 01016663865
Apple Mobiles Al Safy 02 37628391
Xiaomi Mobiles Al Safy 02 37628391
Techno Mobiles Al Safy 02 37628391
Sony Mobiles IBS 19427
Sony Powerbanks IBS 19427
Hauwei Phones Raya 19900
Nokia Phones Raya 19900
Lenovo Phones Raya 19900