When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by call/SMS. After successful verification (time frame: within 24 – 72 hours after ordered date), you can expect to receive your order within the given time frame shown for each product in the product details page. (Shown below as well)
How can I check the specific delivery lead time of a product?
To do that, you will need to click on the product you want to get the product detail page. You will see the delivery lead time of that product on the upper right side of the page, as shown below:
How can I track the status of my order?
At any stage you can track your order status by using the order number in the "Order status" page, which can be accessed through this link www.jumia.com.eg/track/, or as shown below:
1) Sealed items cannot be opened to be checked unless payment is processed, hence it is not possible for the customer to open, reject and send orders back with the the same driver. This can only be done before opening the package.
The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting the Customer Service.
a) orders must be delivered to a private addresses, e.g. home or work address. Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants.
b) if payment is completed with a credit card, the only person allowed to receive the order is the card holder, who must show his national ID to our driver.
Thank you for shopping on Jumia.com, your satisfaction is our goal. Should you have any issues with the above, please contact us at email@example.com or call us at 19586. Read more