Payment Policy

What are the payment options available on Jumia?

For your convenience, we try to offer the best payment options. All payment methods are certified by independent safety organizations.
We currently offer the following methods:
1. Online payment (credit card).
2. Payment by Cash on Delivery.
3. Credit card on delivery.

How to make a secure online payment by credit card?

After choosing credit card method, you will be redirected to a secured page to add your credit card info. If the payment is successful, you will be directed back to Jumia's website, on which you will see your order number. For your safety , you'll need to write your national ID to our Courier upon delivery.

What should I do if my payment failed?

In case of error -whether your account has been debited after the payment failure or not- you can contact our Customer Service for further assistance.

Payment for above-average value orders

Our team will contact you in cases of above-average value orders, and you will be asked to deposite a down-payment in Jumia`s bank account; or in our finance department at the company premises.

Contact us:
By phone at 19586
Everyday: 10am-4pm
or email us at: [email protected]

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