JUMIA offers you the following refund methods as shown in the table below.
Refund voucher / Cash Refund *** / Bank transfer* / Postal Transfer**
Refund voucher / Bank Transfer
Refund Voucher / OneCard Refund
* Bank Transfer is ONLY applied OUTSIDE Cairo, Giza & Alexandria. ** Postal transfer is ONLY applied OUTSIDE Cairo, Giza & Alexandria. *** Delivering the cash refund to you will be attempted for 2 calendar days, after which the amount will be converted and sent to you via email in a form of refund voucher. You can no longer claim a cash refund once the refund voucher is sent to you.
Note that refund methods availability is based on the payment method used to pay for the order being returned, in case of requesting refund voucher we will not be able to change the refund method later to cash, postal or bank refund. See information about our refund timelines here.
For a faster refund, you can always request Jumia Refund Voucher if you wish to purchase more items. This option is indicated along with other refund methods available to choose from when requesting a return online; or during your call with our Customer Service team.
Jumia Refund Voucher is a return mechanism worth equally to the money you spent to order an item. You
can use the voucher code to purchase any item on Jumia Egypt's website. A refund voucher is 180 days,
and You need to use your voucher during this period, it can be used on several purchases until its
balance reaches 0.
If you requested Jumia Refund Voucher, you should receive a voucher code via email. Enter this voucher
code in the voucher code box and click "add voucher" during checkout at payment step. A corresponding
deduction will be applied to your total amount.
If your return is invalid then we will call you to explain the issue, and to arrange sending the item(s) back
to you. Delivery will be completed within 3-5 days.
In case the returned product does not match the conditions mentioned in the return policy on the website,
it will be rejected and will be shipped back to you. If delivery (back to you) fails due to unavailability
or was rejected by you, it will be stored at our facility for 3 months, after which you can no longer
For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value. For example: If you purchased an item on sale for EGP 20 and its original value was EGP 40, we will refund
you EGP 20, which is the amount you paid.