Total Quality Management

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Key Features
  • Number Of Pages 640
  • Publisher Pearson
  • Copyright 2003
  • Edition 3 Edition
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This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques. Some of the features of this text include: Practical state-of-the-art approach Figures and tables that help clarify and reinforce the concepts presented Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables Sufficient theory is presented to ensure a complete understanding of the concepts NEW to this edition: Reorganization of Part II for a more logical chapter sequence Brief description of a TQM exemplary organization added at the end of each chapter Revised chapter to reflect the ISO 9000: 2000 revision Increased number of examples in most chapters New chapter entitled "Information Technology"

Key Features
  • Number Of Pages 640
  • Publisher Pearson
  • Copyright 2003
  • Edition 3 Edition
Specifications of Total Quality Management
Dale H. Besterfield, Carol Besterfield-Michna, Glen Besterfield, Mary Besterfield-Sacre
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